My husband has his own computer building business, and he asked me the other day to design business cards for him, using the website header that I had created for him. No problem, right? A few minor adjustments, submit to Vistaprint, and voila! New business cards. Nice design. Loving wife does extra-special things for her husband.
I sent him the design at work so that he could preview it. Evidently, he didn't look at it, and I didn't catch the mistake - we had the wrong phone number listed. He and I have very similar phone numbers for our mobile phones, just different by two digits. Guess whose number was on the card? Oh, wait - mine. And I paid for 2-day shipping to the tune of $14. A total waste of $22 - we can't use the cards at all!
Today I tried to contact Vistaprint for a refund of some kind, but their automated customer service doesn't allow the caller to ever reach a real person. Amazing. I'm so frustrated right now!
I uploaded a corrected design (thank you, Photoshop), but this time, it appears bigger than the bleed area. Not okay! So I tried to contact customer service again to confirm whether it will be an acceptable size. I sent an email, and they'll answer me within 48 hours. Seriously? 48 hours? I need these ordered today. They need to come before my husband goes to a conference next week. This is not acceptable!
And I'm trying to calm down, so that, in the event that I actually reach a real live customer service person, I'll be patient, kind, clear, and firm.